Server and RAID array Data Recovery

Recovery from servers and RAID arrays of any size or configuration.

Why use DataWreck?

At DataWreck we offer a totally free preliminary analysis and a 'no fix, no fee' data recovery solution. Therefore, if we cannot recover your data we will not charge you anything.

Once the analysis is complete, We will present you with an exact, no obligation quote for your RAID array at a very competitive rate.

We have successfully recovered servers from a wide variety of situations. If your server has been in a fire, a flood or has reported a failure, call us and let us analyse it for free and resolve your issue.

What is wrong with your server?

Logical Damage

Logical damage is usually caused by human error. Issues such as accidentally deleted files, operating system installations without a prior backup or removing portable storage media without safely removing the device. Unforeseen issues can also occur in situations such as bad software updates, virus attacks or errors in a system that bar access to the user data.

Electrical Damage

Electrical damage presents itself in two major ways. One symptom is a pungent burning smell. The disk will not spin or allow any access. The other symptom is that there will be no movement from the hard disk. It will not spin and will not give access. In some cases, if you listen very carefully, you may be able to hear a faint and rapid ticking noise coming from the drive.

Physical Damage

Physical damage is most common in drives that have suffered from a knock, drop or any other similar trauma. Physical damage can also manifest after rapid temperature changes, frequent travel and fire / water damage. Hard drives are incredibly delicate and over time, all will fail.

How long does the recovery process take?

It is difficult to say how long each case will last as there are many different issues and types of damage that a hard disk can suffer from compounded by the fact that there could be multiple failures. Each of these will need varying lengths of time for completion. We aim to turn each case around within two weeks.

We do offer a priority rate service which guarantees that your case will be worked on by at least one technician around the clock until the case has reached some conclusion. This service will incur an upfront, non refundable surcharge depending on the scale of the task.

Will your data / privacy be protected?

We take data security very seriously. During it's time with us, your data will not be viewed by anyone who is not authorised to do so. No data that is processed will be shared, copied or even discussed outside of our secure premises.

We keep a 'Safety Copy' of your data once your recovery has been completed. This is in case of any unforeseen circumstances such as damage in transit or during transfer to your system. You will also have this time to let us know of any issues with your recovery

This copy is securely held for 14 days starting from the day that your recovery is dispatched. After this time, the safety copy will be securely erased ensuring that it will never be recoverable.

How can you start your data recovery case?

To start your data recovery case, you simply need to ship your array to our main office or drop it off in person. If you have removed the drives from the housing, you will need to label each in order along with any destination media or extras that you are sending. Ensure that everything is well packaged and protected on all sides. Envelopes or padded envelopes are not suitable for shipping hard drives. Please use a good, sturdy cardboard box.

Don't forget to include a cover note with your name, contact details (including telephone number) and relevant information about the drive (what happened to it / what data needs to be recovered).

If you are not sure what to put, then please fill out our enquiry form and print it out.

Our address is:
38 Pall Mall
Stoke On Trent

You are also very welcome to drop off your server / RAID array in person if it is convenient.